Richmond, VA – On March 7, 2022, as part of National Consumer Protection Week, Attorney General Jason Miyares announced the top 10 consumer complaints received by his office. By highlighting these common complaints, the Attorney General hopes Virginians will remain alert to any sales or services that appear suspicious or illegal and will actively report any consumer concerns.

In 2021, the Consumer Protection Section of the Attorney General received and handled 5,036 consumer complaints. The top 10 complaints were:

1. Automotive Sales

2. Credit, loans and debt collection

3. Home improvement, maintenance and repair

4. Entertainment

5. Guarantees and discounts

6. Internet Sales and Services

7. Automotive service and repair

8. Medical/health professions

9. Other professional services

10. Timeshare and leisure ownership (tie)

10. Transport and freight (tie)

The Attorney General’s Office serves as the central clearinghouse in Virginia for the receipt, evaluation, and referral of consumer complaints. It also operates a consumer protection hotline. Last year, the Bureau handled over 14,000 calls from consumers in need of assistance.

“My Consumer Protection Section is dedicated to protecting Virginia consumers and enforcing Virginia’s consumer protection laws. Unfortunately, there are bad actors looking to take advantage of Virginians in a variety of scams sophisticated and fraudulent behavior. This harms both consumers and the overwhelming number of businesses in Virginia that play by the rules,” Attorney General Miyares said.

“If you have a complaint about a substance use problem, please contact my Office to see how we can help you. If the matter falls under the jurisdiction of another agency, we will help you get to the right place.

In addition to serving as Virginia’s clearinghouse for consumer complaints, the Attorney General’s Consumer Protection Section also offers dispute resolution services to individual consumers and businesses to help resolve consumer complaints. .

The Dispute Resolution Unit can serve as a neutral facilitator and point of contact between consumers and businesses as they voluntarily work towards a mutually acceptable outcome. Last year, the Dispute Resolution Unit and Section investigators resolved or closed 3,881 consumer complaints, with consumers recovering $507,809.

To learn more about consumer protection in Virginia, Attorney General Miyares encourages consumers to visit our Consumer Complaints Database. Individuals can find the number of complaints filed against a specific company, whether complaints are open or closed, a description of the subject of the complaint, the outcome of individual complaints, and other information. The database can be searched by company name, industry or subject of complaint among other categories and limited to geographic areas.

Virginians who have a question, concern or complaint about a consumer issue should contact Attorney General Miyares’ Consumer Protection Section:

By phone: (800) 552-9963
By email: [email protected]
Online complaint form
Online contact form